Why that phone?

Yes, we have chosen a phone for you.

This is because we know phones. We have to maintain it and we have to help you understand it. We can confidently guarantee that what we recommend will provide you with a modern set of features that keep your business communications competitive.

We chose Grandstream because they are not afraid to innovate and they work very well with our 3CX hosted systems.

Perfect synergy: Finding phones that work well with our 3CX hosted systems

To be perfectly blunt, we were originally drawn to Grandstream at a time when VoIP phones were astronomically priced and there was very little competition.

Polycom owned the market and behaved like it. It was difficult to get technical support and the phones were unnecessarily complex, both for users and for technical support working provisioning. Cisco was the other primary player and they held the same mindset of the times. Knowledge was power and they were going to hang on to every last bit of it.

These two companies dominated the market and kept small business from having price competitive access to big business communication tools.

Seeing an opportunity, a couple of companies jumped into the market, Yealink, and Grandstream come to mind.

Yealink quickly got a reputation for higher quality phones than Grandstream. Their pricing showed this and so a battle began. Grandstream kept trying to develop phones at very low prices quickly, while battling with an ever-changing VoIP technology landscape.

Feature-packed: Bells, whistles, and more

We had our highs and lows with Grandstream, but this only helped us pinpoint areas for improvement if we aim to provide the best service possible. Only in the last few years have we seen a reliable and innovative offering at a reasonable price.

Our choice, the GXP2135 office desk phone. A clever phone at a fair price.

The phone has all the basic bells and whistles you expect, and a bunch you wouldn't. The OpenVPN client built into the phones give us the ability to address some very complex issues on a client network, where needed.

The phone also has an innovation we have yet to see anywhere else – a virtual key system that allows the phones to be programmed with dozens of key sets that can be scrolled through to host tons of features at the fingertip, while not dominating the desktop. The folks at Grandstream surely know how to innovate.

Grandstream has added a number of other products to their list: a WiFi enabled phone for desks that are not connected to Ethernet, cordless phones and their own line of PBX's.

We continue to explore these offerings, but for now the GXP21xx series gets it done.

Want to learn more? Don't hesitate to contact us here.